Luiz Gonzaga dos Santos Filho, MBA

A brazillian-canadian people-first leader building impactful products and high-performing teams for ~21.5 years.

I grow people with empathy, trust and accountability and organizations of all sizes with efficient and low-touch processes.

I'm continually upskilling myself and love sharing what I know. Feel free to check some of my testimonials and recommendations on my LinkedIn and Topmate profiles.

You're looking at the verbose version of my resumé, for the regular version, visit luiz.dev/cv.

Experience

Software Engineering ManagerSenior Software Engineering ManagerCoursera
Feb 2021present

Managed several teams and charters in the Enterprise org:

  • Responsible for key Enterprise metrics and projects, unlocking millions of dollars in revenue
  • Responsible for key products like SkillSets, Employability and Admin experience
  • Highest retention rate in the org
  • Improved team's processes for better remote-first practices and more efficient collaboration with other teams and stakeholders

Organizational contributions:

  • Created and owned several org-wide process, increasing key metrics, reducing touchpoints, increasing accountability and better equipping high leadership on critical decision making
  • Created an org-wide policy, increasing inclusiveness and belonging
  • Above average interview count
  • Transitioned a Senior Engineer towards becoming an Engineering Manager
  • Volunteered in the DE&I squad, helping come up and drive many of the org-wide goals taken in the area
  • Improved our Postmortem process, automating and reducing high touch-points, enabling better accountability, metrics and easier knowledge sharing within the company
  • Reduced context switching, improved documentation and efficiency for cross functional collaboration in Enterprise org's biggest cross-functional internal forum
  • Proposed measurable improvements for other orgs (Recruiting and IT), increasing the hiring pipeline throughput and diversity
, Ed-tech, Budgeting, Delivery Management, Hiring, Education, AWS, Google Apps Scripts, Stakeholder Management, Enterprise, B2B

Software Engineering Manager IISoftware Engineering Manager IIIAmazon / AWS
Sep 2017Dec 2020

  • Proposed and implemented an engineering-wide "Going off-call" policy, increasing inclusiveness and belonging
  • As a certified Cultural Competences for Teams instructor, increased inclusiveness and diversity awareness to the many hundreds of employees that took the training
  • Part of the Software Engineering Manager Peer Advisory board, helping new managers onboard and be successful in the company
  • Promoted to Software Engineering Manager III

Amazon Payments

  • Team owning 2 charters (International Expansion integrations and Payment on Delivery)
  • Led a cross-functional team to deliver the end-to-end payments integration for Amazon Turkey (amazon.com.tr). This multi-year project involved weekly collaboration and coordination with different teams, roles, partners and vendors in different countries
  • First team to start PSD2 work that enabled Amazon to stay complaint in Europe (SEPA DD)
  • Owned Payment on Delivery for India market

AWS Route53

  • Started a team from scratch, hiring 7 engineers
  • Responsible for maintaining existing and building new generations of different Route53's User Experience (Consoles) with measurable operational, accessibility and usability improvements
  • Owned 5 different products in 2 different tech stacks, serving different sub- orgs with different stakeholders
  • Launched two world-wide projects and expanded our presence to multiple new partitions and regions
  • Improved Route53's sourcing efficiency by ~32% and our candidate diversity by ~11%
, Payment Services, AWS, Route 53, Agile Methodologies, People Management, Delivery Management, Risk Management, Stakeholder management, Enterprise, B2B

Senior Frontend EngineerFrontend Team LeadBrandwatch
Apr 2016Feb 2017

Moved back to Germany and Brandwatch. After 8 months, I have become the team lead.

  • Worked on existing and new features on their main product (Analytics)
  • Wrote a script to perform a massive refactor (thousands of files) to update a ~5 year old jQuery codebase (with several breaking changes) to the latest version, improving bundle size, patching security vulnerabilities, improving performance on some DOM operations and enabling new jQuery features for the team to use
  • Tracking overall progress of the team and removing blockers
  • Helping the PM with Scrum ceremonies and prioritization
  • Having local, more frequent 1-1s with the team
, Node, Javascript, RequireJS, Backbone, Underscore, HTML, CSS, Highcharts, jQuery, Mustache, BDD, Jasmine, Phantom, REST, Scrum, GitHub, JIRA

Full-stack engineerX-Team
Apr 2015Apr 2015

  • Short collaboration with X-Team's CTO researching, planning and developing the next phase of X-Labs (their open source initiative) and other internal projects involving IndexedDB
, Node, Javascript, React, Flux, LevelDB, Tape, Highcharts, jQuery, BPM

Software Engineering ManagerDataEasy
Jun 2014Mar 2016

DataEasy provides different solutions for end-to-end electronic document process management and automation. It has Brazil's biggest private and government organizations as their clients.

Technical contributions:

  • Managed 5 teams and 4 charters (all their products)
  • Hired for a new team from scratch (5 engineers and 1 Business Analyst)
  • Migrated the company's infrastructure to Git and Github
  • Implement Semantic Versioning to all products in the company
  • Implemented the company's first automated release script
  • Create their first CI pipeline with Jenkins and Github
  • Introduced Slack to the company and create a set of ChatOps commands to manage releases
  • The points above enabled me to introduce the concept of "DevOps" in the company, enabling engineers to prep releases on their own with confidence and efficiency, enabling IT department (previously preparing the releases) to stay small and lean
  • Introduced advanced monitoring in our applications (New Relic)

Organizational contributions:

  • Created "Funky Fridays": bi-weekly innovation/learning days where employees could experiment with new technologies and solutions, prepare a tech talk for the company, etc
  • Documented all process in the engineering department in BPMN and presented to all employees. That tacit knowledge was now documented and allowed us to identify rooms for improvement, enabling employees to also think about improvements and to better understand the organization in general, facilitating career growth and hence retention
  • Collaborated with local University and had a few senior engineers join me in automated tests course provided by top professors. This combined with the above allowed us to streamline our testing cycles, reducing a big bottleneck in our release cycle
  • Helped choose a new ticketing system for the company
, Scrum, Kanban, SemVer, BPM, Software Testing, Freetest, Testlink, DevOps, Jenkins, Continuous Integration, Shell Script, Java EE, Maven, GitHub, New Relic, Node, Docker, Management

Senior Frontend EngineerBrandwatch
Apr 2013Nov 2013

  • Developed their main product line: brand Analytics
  • Wrote codemods to refactor thousands of files, defining conventions for several teams, reducing future diff sizes and improving code reviewing times
, Node, Javascript, Require, Backbone, Underscore, HTML, CSS, Highcharts, jQuery, Mustache, BDD, Jasmine, Phantom, REST, Scrum, GitHub, JIRA

Senior Frontend EngineerFrontend Team LeadContent Fleet
Apr 2012Mar 2013

Worked as frontend-focused full-stack engineer.

  • Developed RESTful APIs, and their main MVC application
  • Created the company's first automated deploy script
  • Sped up the app's performance by minimizing the amount of network calls, introducing tools to minimize source code, removing dead code, downsampling raster images, etc
  • Improved the app's UX and performance in high resolution displays by drawing icons in pure CSS, converting images to vectors (SVG), etc

Became the Frontend Team Lead. Additional responsibilities:

  • Responsible for the team's conventions, refactorings, architectural decisions and app performance improvements
  • Responsible for training team members and new hires
, Node, MongoDB, Javascript, Require, Backbone, Underscore, HTML, CSS, Highcharts, jQuery, REST, Scrum, SVN, Shell Script, Pivotal Tracker

Full-stack EngineerGoiás State Government
Fev 2007Mar 2012

  • Worked as a full-stack engineer on the Government's Human Capital Management (HCM) system, supporting payroll and other features for over 200k people
  • Led several performance, usability and accessibility improvements
, Java EE, Velocity, SQL, HTML, Javascript, jQuery, CSS, SVN, User Experience

Junior Full-stack EngineerDR Sistemas & Interagi
20042005

Interagi and DR were where I had my full-time internships - 6 months each.

  • At Interagi, I developed CRUD applications in PHP, MySQL and HTML and some image processing via PHP
  • At DR Sistemas, I developed a Backend application for the public law sector. Responsible for collecting specs from Business and implementing them in Java
, Java EE, Struts, Hibernate, SQL, JSP, PHP, MySQL, HTML, CSS, SVN, CVS

Misc Software Engineering & Consultancy gigsFreelancer
Jan 2003Dec 2014

  • Vega Sistemas, Brazil: High-level architecture on migrating a desktop application to a web platform
  • SENAC Goiás, Brazil: Consultancy on web development best practices, productivity tools, agile methodologies and programming languages for their internal develoopment department
  • Federal University of Goiás, Brazil: Developed their public admission (Vestibular) system and website
, 12 Factor Apps, Web Development, Coaching, Agile Methodologies, Web Services, REST, Software Testing, Software Quality, Continuous Integration

As a speaker or instructor

26 Oct 2018Berlin, Germany
Amazon
Debugging Complex Things
03 Mar 2017Berlin, Germany
EuroStaff Group
Debugging Complex Things
08 Nov 2016Berlin, Germany
Brandwatch
Debugging Complex Things
18 Feb 2016Goiânia, Brazil
DataEasy Ltda
"Areas of Responsibility Model"
05 Feb 2016Goiânia, Brazil
DataEasy Ltda
"SMART Goals"
20 Nov 2015Goiânia, Brazil
DataEasy Ltda
"12 Factor Apps"
30 Oct 2015Goiânia, Brazil
DataEasy Ltda
"Developing Peopleware"
17 Oct 2015Goiânia, Brazil
IV JoinCommunity
"Developing Peopleware"
17 Oct 2015Goiânia, Brazil
IV JoinCommunity
"IoT: Introducing Tessel"
16 Sep 2015Goiânia, Brazil
GOJS 7min.js
"Meteor.js"
01 Sep 2015Goiânia, Brazil
Federal University of Goiás
"Developing a career"
14 Ago 2015Goiânia, Brazil
Pontifical Catholic University of Goiás
"Developing Peopleware"
08 Jun 2015Goiânia, Brazil
Federal University of Goiás
"Programming Languages"
20 Mar 2015Goiânia, Brazil
Federal University of Goiás
"Software Engineering at DataEasy"
31 May 2014Goiânia, Brazil
III Join Community
"Modern JS: from Coder to Shareholder"
29 Mar 2014Goiânia, Brazil
I Workshop GOJS
"Javascript Promises"
Jul 2014Goiânia, Brazil
DataEasy Brown Bag Sessions
"Introduction to Agile Methodologies"
"Git & GitHub basics"
14 Nov 2013Goiânia, Brazil
Absolut Software - 12minutes.me
"Cultural Intelligence and the Connection Economy"
17 and 18 Feb 2011Goiânia, Brazil
SEBRAE
"How tango can make you a better (business) man"
09 Apr 2011Itapuranga, Brazil
I LatAm Free Software Installation Festival (FLISOL)
"Entrepreneurship with free software"
Ago 2011Goiânia, Brazil
Computer, Electrical and Civil Engineering graduation
Graduation Ceremony Speech
Ago 2009Goiânia, Brazil
VI Goiás Forum of Free Software (FGSL)
"Introduction to Ruby Language"
June 2009Goiânia, Brazil
Goiás State Government
LibreOffice instructor

Volunteer Work

Volunteer work ignited in me the caring for people: be them the ones we are the doing the work for, or my colleagues. It also taught me to value and dedicate my time for something else than money, for something that would do (or be) good for someone besides myself.

You can check my open source contributions at github.com/lfilho.

2013 - 2016Goiânia, Brazil
GOJS User Group
Cofounder
, Node, Javascript
2014; 2015Goiânia, Brazil
Join Community
Co-organizer & speaker
, Javascript, Node, Public Speaking, Community, Event management, Leadership
2012; 2014Goiânia, Brazil
Napoleon Hill Institute's Master Mind
Lead auxiliary instructor
, Leadership, Public Speaking, Coaching, Effective Communication, Time managing
2008 – 2011Goiânia, Brazil
Grupo Arte Nascente (GAN)
Actor & Web Developer
, PHP, NGO, Art, Theater, Communication, Non-for profit
2006 – 2015Goiânia, Brazil
Zapt Arteatral
Actor, Web Developer, President, Artistic Director & Communication Coordinator
, PHP, Art, Theater, Communication, Non-for profit
2007 – 2009Goiânia, Brazil
AIESEC Brazil / GO
Marketing, Communication & Information Management teams
, Marketing, Public Relations, External Communication, Internal Communication
2000 – 2008Goiânia, Brazil
Mocidade Espírita André Luiz
Coordinator, Speaker & Member
, Spiritualism, Leadership, Event management

Education

 Degrees

  • Business Process Management, MBAIT Management Institute (IGTI)Brazil, Dec 2017.
  • Computer Engineering, BachelorFederal University of GoiásBrazil, Jun 2011. Relative average grade: 85%
  • Computer Science, Visiting StudentSaint Mary's UniversityCanada, 2010/1. Won the Emerging Leaders of America Scholarship

Languages

  • PortugueseNative
  • EnglishFluent
  • German & SpanishBasic

Relevant courses or specializations taken32 courses on software, entrepreneurship, leadership and self development with a total of ~1278 hours

  • Foundations of Cybersecurity
    Google; 80h — Feb 2024
  • Generative AI for Leaders
    Vanderbilt University; 15h — Jan 2024
  • Prompt Engineering Specialization
    Vanderbilt University; 80h — Dec 2023
  • Machine Learning Specialization
    Stanford University; 80h — Nov 2023
  • Inclusive Leadership: The Power of Workplace Diversity
    University of Colorado; 60h — Oct 2021
  • Developing on AWS
    AWS Training Center; 32h — May 2020
  • Architecting on AWS
    AWS Training Center; 32h — April 2020
  • DevSecOps on AWS
    AWS Training Center; 32h — Feb 2020
  • Search Inside Yourself Leadership Program
    SYILI, LEAD & Google; 15h — Sep 2016
  • React.js with Flux
    FrontendMasters; 4.5h — Jun 2016
  • Kick Off Koa.js
    NodeSchool; 4h — Oct 2015
  • Learn Sass
    NodeSchool; 2h — Sep 2015
  • Learn Generators
    NodeSchool; 1h — Sep 2015
  • WebRTC Fundamentals
    PluralSight; 1.66h — Aug 2015
  • Level DB
    NodeSchool; 4h — Apr 2015
  • Business Process Management (BPM)
    BP Company; 16h; 16h — 2014
  • Freetest (TMMi based)
    Federal University of Goiás; 100h — 2014
  • Startup Engineering
    Stanford / Coursera; 70h — 2013
  • Projects on Carbon Credits
    Eficiência Institute; 20h — 2012
  • Leadership, Interpersonal Intelligence and Effective Communication
    Napoleon Hill Institute's Master Mind; 48h — 2011
  • Empretec Seminar
    SEBRAE; 60h — 2011
  • Immersion Behavior Driven Development
    e-Genial; 12h — 2010
  • Immersion Ruby on Rails
    e-Genial; 12h — 2010
  • Java Web
    SENAI FATESG; 95h — 2007
  • Software Development Process
    Government School; 40h — 2007
  • Linux (basic, intermediate, advanced)
    3Way Networks; 40h — 2006
  • Web accessibility; XSLT; Tableless
    Atípico; 20h — 2005
  • Information Systems workshop
    UFG; 32h — 2004
  • Advanced Adobe Flash and Actionscript
    SENAC; 56h — 2004
  • Graphic Projects workshop
    SENAC; 4h — 2003
  • Web Design
    SENAC; 120h — 2002
  • Programming logic
    SENAC; 90h — 2001-2002

Relevant events attended30 events on technology and leadership in different cities and countries

  • Engineering Leadership Community Annual 2024
    San Francisco, USA; 27-28 Aug 2024
  • ELC Match & Learn: increasing velocity without losing quality
    Virtual; 25 Apr 2024
  • Engineering Leadership Community Annual 2023
    San Francisco, USA; 30-31 Aug 2023
  • WebDevCon
    Seattle, USA; 16-19 Apr 2019
  • AWS Console Unconf
    Seattle, USA; 29-30 Jan 2019
  • Web Summit
    Lisbon, Portugal; 7-10 Nov 2016
  • CodeMotion Conf
    Berlin, Germany; 24-25 Oct 2016
  • TEDx Goiânia
    Goiânia, Brazil; 21 Oct 2015
  • 4th Join Community
    Goiânia, Brazil; 16-17 Oct 2015
  • AndYet Conf
    Richland, USA; 06-08 Oct 2015
  • Google Developers Group DevFest 2014
    Goiânia, Brazil; 17 Sep 2014
  • 3rd Join Community
    Goiânia, Brazil; 30-31 Mai 2014
  • Analyzing network vulnerabilities
    Goiânia, Brazil; 26 Apr 2014
  • 19th Convendas (Sales congress)
    Goiânia, Brazil; 15 Mar 2014
  • JSConf.eu
    Berlin, Germany; 14-15 Sep 2013
  • Reject.js
    Berlin, Germany; 12 Sep 2013
  • Ruby Conf Brazil
    São Paulo, Brazil; 3-4 Nov 2011
  • International Conf of Innovative Cities
    Curitiba, Brazil; 17-20 Mai 2011
  • I LatAm Free Software Installation Festival
    Itapuranga, Brazil; 9 Apr 2011
  • X Software Engineering Journey of Goiás
    Goiânia, Brazil; 24, 25 Sep 2010
  • VIII Software Engineering Journey of Goiás
    Goiânia, Brazil; 3,4 Oct 2008
  • I IT Governance Seminar
    Goiânia, Brazil; 31 Mar 2008
  • Java: JEDI Initiative
    Goiânia, Brazil; Sep 2007
  • II Goiás Forum of Free Software
    Goiânia, Brazil; 1 Oct 2005
  • IBM: Migrating and developing for Linux
    Goiânia, Brazil; 18 May 2005
  • I LatAm Free Software Installation Festival
    Goiânia, Brazil; 2 Apr 2005
  • I Electric and Computer Engineering Week
    Goiânia, Brazil; 8-12 Nov 2004
  • II Java Gyn
    Goiânia, Brazil; 15 July 2004
  • IX Web Design Meeting
    Brasília, Brazil; 15 Jul 2004
  • I National IT Congress
    Goiânia, Brazil; May 2004

Relevant books read

Software Development23 books on programming languages, techniques and tools

  • Shape Up: Stop Running in Circles and Ship Work that Matters
    Ryan Singer
  • Mastering Vim
    Jovica Ilic
  • The End of Privacy
    B.J. Mendelson
  • The Tao of Tmux and Terminal Tricks
    Tony Narlock
  • InnerSource: Keys to collaboration and productivity inside your company
    Andy Oram
  • Webpack from apprentice to master
    Juno Vepsäläinen
  • Clean Code
    Robert C. Martin
  • Getting Started with Meteor.js
    Isaac Strack
  • Practical VIM
    Drew Neil
  • Pro Git
    Scott Chacon
  • Developing Backbone Applications
    Addy Osmani
  • Javascript - The Good Parts
    Douglas Crockford
  • Code Simplicity
    Max Kanata-Alexander
  • The Node Beginner Book
    Manuel Kiessling
  • Learn Rails 3 by example
    Michael Hartl
  • Agile web development with Rails 2
    Dave Thomas, David Heinemeier Hanson
  • Rework
    Jason Fried, David Heinemeier Hanson
  • Rails for Java Developers
    Stuart Halloway, Justin Gehtlan
  • Getting Real
    37 Signals
  • Head First: Servlets & JSP
    Kathy Sierra, Bryan Basham, Bert Bates
  • Head First: Design Patterns
    E. Freeman, E. Robson, B. Bates, K. Sierra
  • Regular Expressions
    Aurélio Marinho Vargas
  • Java: How to Program
    Deitel

Hard Skills47 books on leadership, culture, productivity, entrepreneurship and management

  • An Elegant PuzzleSystems of Engineering Management
    Will Larson
  • Conscious BusinessHow to build value through values
    Fred Kofman
  • Team Topologies: Organizing Business and Technology Teams for Fast Flow
    Matthew Skelton, Manuel Pais
  • Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones
    James Clear
  • Find Your Why: A Practical Guide to Discovering Purpose for You and Your Team
    Simon Sinek, David Mead & Peter Docker
  • The Infinite Game
    Simon Sinek
  • Man's Search for Meaning
    Viktor E. Frankl
  • Thinking, Fast and Slow
    Daniel Kahneman
  • The Subtle Art of Not Giving a F*ck: A Counterintuitive Approach to Living a Good Life
    Mark Manson
  • It Doesn't have to be Crazy at Work
    Jason Fried, David Heinemeier Hansson
  • The First 90 Days: Critical Success Strategies for New Leaders at All Levels
    Michael D. Watkins
  • Dare to Lead: Brave work. Tough conversations. Whole hearts.
    Brené Brown
  • The Coaching Habit: Say Less, Ask More & Change the Way Your Lead Forever
    Michael Bungay Stanier
  • The First 90 Days: Critical Success Strategies for New Leaders at All Levels
    Michael D. Watkins
  • Collective Intelligence: Mankind's Emerging World in Cyberspace
    Pierre Lévy
  • The Checklist Manifesto: How to get things right
    Atul Gawande
  • Start With Why: How great leaders inspire everyone to take action
    Simon Sinek
  • Moral Tribes: Emotion, reason and the gap between us and them
    Joshua Greene
  • Drive: The surprising truth about what motivates us
    Daniel H. Pink
  • The Power of Habit
    Charles Duhigg
  • Difficult Conversations
    Douglas Stone, Sheila Heen, Bruce Patton
  • Leading Snowflakes: The Engineering Manager Handbook
    Oren Ellenbogen
  • Managing Oneself
    Peter Drucker
  • The soul of leadership
    Deepak Chopra
  • Managing Humans
    Michael Lopp
  • The Purpose Economy
    Aaron Hurst
  • 7 Spiritual Laws of Success
    Deepak Chopra
  • Leading with Cultural Intelligence
    David Livermore, PhD
  • Times' Triad
    Christian Barbosa
  • The Power of Vulnerability
    Brené Brown, PhD
  • A Leader's Diary
    Luciano Pires
  • Disguised Opportunities
    Carlos Domingos
  • Leader with a Master Mind
    Jamil Albuquerque
  • The Icarus Deception: How High Will You Fly
    Seth Godin
  • Tribes: We need you to guide us
    Seth Godin
  • Startup
    Jessica Livingston
  • Do The Work
    Steven Pressfield
  • The Dip
    Seth Godin
  • V is for Vulnerable: Life outside the comfort zone
    Seth Godin
  • Anything You Want
    Derek Sivers
  • What is Your Legacy? Provocative Thoughts About Ethics, Leadership and Management
    Mario Sergio Cortella
  • The Entrepreneur's Guide to Customer Development
    Brant Cooper
  • The Monk and the Executive
    James C. Hunter
  • The Triumph's Law for the 21st century
    Napoleon Hill, Jamil Albuquerque
  • The Art of Dealing With People
    Jamil Albuquerque
  • How to Grow a Business
    Eric Crowell
  • Getting Things Done
    David Allen

Other noteworthy achievements

  • AWS Certified Cloud Practitioner; Nov 2018
  • "MasterMind Commender and Class' Name" title on MasterMind training in Leadership, Interpersonal Intelligence and Effective Communication; 2011
  • "Best presentation" prize on MasterMind training in Leadership, Interpersonal Intelligence and Effective Communication; 2011
  • "Self Overcoming" prize on Empretec Entrepreneurship Seminar; 2011
  • IELTS (International English Language Testing System), 8 points in 2017 (89%)
  • KITE (Kaplan International Tools for English), C2 Level - Proficient (564 points) in 2015
  • TOEFL (Test of English as a Foreign Language), 108 points in 2011 (90%); 103 points in 2009 (86%)
  • Sun Certified Java Programmer (SCJP) for the Java 5 Platform; 2008

Skills and Competencies

12 factor apps, agile methodologies, art, aws, b2b, backbone, bdd, bpm, budgeting, business process management, candidate sourcing, career growth, coaching, communication, community, continuous integration, cross-functional collaboration, css, cvs, de&i (diversity, equity & inclusion), delivery management, devops, docker, documentation, ed-tech, education, effective communication, enterprise, event management, external communication, flux, freetest, github, google apps scripts, hibernate, highcharts, hiring, html, internal communication, jasmine, java ee, javascript, jenkins, jira, jquery, jsp, kanban, leadership, leveldb, management, marketing, maven, mentoring, mongodb, monitoring, mustache, mysql, new relic, ngo, node, non-for profit, operational efficiency, organizational strategy, payment services, people management, performance metrics, phantom, php, pivotal tracker, policy development, postmortem process, process improvement, product development, product launch, project management, public relations, public speaking, react, remote collaboration, require, requirejs, rest, resume, revenue growth, risk management, route 53, scrum, semver, shell script, software development, software development life cycle, software engineering, software quality, software testing, spiritualism, sql, stakeholder engagement, stakeholder management, struts, svn, tape, team management, testlink, theater, time managing, underscore, user experience, velocity, vendor relationship, web development, web services,